From a message to a plan.

1. Start with your garden

Tap “Get free quotes” to open WhatsApp. Send your full garden postcode, the services you need and whether this is a one-off job or regular help. A few photos are useful: include the work area, the access route and any waste you want removed.

If you are arranging work for someone else, explain your role and make sure you have permission to share the property details and agree the work.

2. Clarify the work

Our team can ask follow-up questions about access, size, condition, timing and waste. We discuss suitable requests with participating gardening providers based on the job and their coverage.

Providers decide whether to quote and set their own prices. Availability and response times vary; sending an enquiry does not reserve a gardener.

3. Compare the whole quote

Check what is included, the expected finish, total price and whether the quote includes materials and waste removal. Ask whether a site visit is needed to confirm the price.

For ongoing visits, agree the frequency and tasks. For a clearance or tidy-up, explain what must stay and what should go. Ask about the provider’s relevant experience, insurance and disposal arrangements.

4. Confirm your booking and deposit

Requesting quotes is free and you can decline a quote. Before booking, agree the scope, date and gardener’s full price in writing.

Super’s deposit is based on the total value of the gardening job. It is a separate charge in addition to the gardener’s price, so it is not a part-payment towards the gardening work. Confirm the deposit amount and the combined total before paying.

You pay the deposit through Stripe, which handles your card details. We do not receive or store your full card details. You pay the gardener their full agreed price directly, at the time agreed with them.

If the job is cancelled, your Super deposit is refunded. Contact the marketplace team through your WhatsApp conversation or our contact page for help with a cancellation or refund.

5. Keep the conversation clear

If the scope changes or the weather affects the visit, agree the next step with the provider. Raise questions promptly and keep the agreed job details available for reference.

For help with your enquiry, contact the marketplace team.